This privacy notice provides some basic information about how Surveylab Limited collects and processes your personal data when you complete this survey. It is important that you read this privacy notice together with our website privacy policy which contains more detailed information about our data processing and can be accessed here.
Participation in this survey is entirely voluntary and you can exit the survey at any time.
The Data Controller
Ideal Heating referred to as our "Customer" in this Privacy Notice is the data controller and responsible for your personal data. Our Customer has provided us with your contact details and asked us to send you this survey and collect the results on their behalf as a data processor. Therefore, if you have any concerns about how we received your data in the first place or how our Customer handles your personal data including your responses to this survey you should contact them directly in the first instance.
Who is Surveylab?
Surveylab helps organisations collect and understand feedback from employees and customers. We manage all technical aspects of survey design, email communications to participants and support for analysis and reporting. Our full details are:
Surveylab Limited, Runway East, 20 St Thomas Street, London, SE1 9RS, United Kingdom
The principal contact for privacy enquiries is Dan Wardle who can be contacted at the address listed above or by emailing privacy@surveylab.co.uk
The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you as detailed in our website privacy policy. The data we collect about you will depend on the data we receive from our Customer and the data you provide to us as part of this survey.
How we use your personal data
We will only use your personal data on instructions from our Customer for the purpose of administering this survey, processing the survey results and providing the results to our Customer. This is necessary for our legitimate interests to enable us to fulfil our contract with our Customer for the provision of our services. More details can be found in our website privacy policy at https://www.surveylab.co.uk/sl-privacy/.
How we share your personal data
We will share your survey responses with our Customer and these may contain personal data about you.
Survey responses are not anonymous and will be provided to our Customer who will know which responses you have provided. Ideal Heating may contact those customers reporting an issue through this survey to address problems or concerns.
Any personal data we provide to our Customer will be handled by them in accordance with their own privacy policies which is outside of our control.
We may also share your personal data with our trusted service providers for the sole purpose of conducting the survey (for example, emails are sent via an email service). More details can be found in our website privacy policy.
International transfers
We may transfer, store and process your personal data outside the UK and the EEA. More detail can be found in our website privacy policy.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner's Office, the UK regulator for data protection issues (https://www.ico.org.uk). More detail can be found in our website privacy policy.
You can opt out of receiving electronic communications such as invites and reminder emails about this survey by submitting a request by clicking https://secure.surveylab.co.uk/unsubscribe/ or by contacting us by email at privacy@surveylab.co.uk
Further details
If you are looking for more information on how we process your personal data including on data security, data retention and lawful processing bases, please view our website privacy policy or contact us using the details above.